- CYA Basic
- CYA Essential
- CYA Pro
- Products & Features
- Asset + Location Tracking
- Asset + Location Tracking + Service Management
- Customized Licenses for large organizations
- Tag & Scan assets with barcodes and GPS
- Link Assets to Locations, verify place, roll up counts and values
- Secure fleet value and deployment once-and-for-all
- Gain visibility with red, yellow and green Urgency Indicators
- Search Assets and reference history quickly and easily
- Use Asset Builders to autopopulate fields for like equipment
- Secure Loan Agreement equipment signatures, dates, and GPS
- Attach photos, PDFs, and other documents
- Customize fields for you business data needs
- User filters to limit team views by geography
- Download your data for reports or export to other programs
- Expert Data Clean-Up and deep industry knowledge support
- Use data for customer analysis and ROI
- Use data for accurate financial reporting
- Define and schedule any kind of service, maintenance, or training
- Link Service to Asset or Locations, creating histories in all
- Assign service to internal technicians and third party suppliers
- Send Single-Click Notifcation with optional calendar attachments
- Set-and-Forget repeating Services across assets and locations
- Measure total time from Open to Confirm, Complete and Close
- Itemize parts, labor, and travel for autosum price
- Build task lists for service-protocol, quality checks, or food safety
- Deliver detailed service reports to customers and billing
- Capture signature, time, and place with mobile
- Manage service on-the-fly from Android or iPhone
- Pre-load common service templates using Service Builder
- Accrue, search, and analzye data across 150+ fields
- Use service data for a fact-based view of company trends
- Expert situation analysis to map out current vs. end state data goals
- Game-changing data clean up, organization, and classification
- Industry-aware coaching for Coffee Realistic change management
- Detailed solution engineering including timeline, gates, obstacles, and stakeholders
- Customized training materials specific to your company
- Custom development and program functions for specific business needs
- Experienced project design and execution for data and operational needs
- Supplemental support for help in the field
- API data connection capabilites to other software
- Custom reports for key initiatives and tracking to business goals
- Dedicated work with your systems and your culture for bullet proof implementation
- Optional outsourced data management
What Our Clients Think
"We moved from very little visibility, which led us to be constantly reactive, to key data transparency, which allowed us to efficiently manage our teams, predict and control our costs, and communicate important data to the sales teams. CYA even programmed a one-click dispatch for us that takes 1 to 1.5 minutes off 300-400 service dispatches each week."
Taylor FulmerDistributor Technical Team Lead
"We always talk about the need to show our worth to our customers. It’s about accountability. We manage all our PMs and recurring follow ups in CYA so we don’t miss one. If there’s ever a question, we just check the history function. It’s all there.... When you start a new process, it’s always an adjustment for the team. Some people don’t like change. We just had to tell them that we were abandoning the old ways. Interesting, but once they started with CYA they told us that it was easier."
Ivan TomasTechnical Service Manager
“CYA has been vital to the continued growth of Dark Matter Coffee. It has given us the ability to ditch asset spreadsheets, track our gear in the field, and also track the service and maintenance on all of our assets spread over our wholesale network... Great product, great service, great company!”
Dark Matter CoffeeChicago, IL
"We've been using CYA for a year now and what a difference it makes! We know exactly where all our equipment is out in the field, and this helps us expedite service calls from our wholesale partners. In the event that we relocate an item, it's also easily tracked with a quick scan of our CYA tag!"
Atomic Coffee RoastersBoston, MA
"CYA offers a powerful system to streamline our company assets by tracking with a simple app. Their software and ongoing support is taking our service department to a different level."
Omar CoffeeNewington, CT
"CYA software gives us confidence and peace of mind when managing all our machinery, equipment and service across multiple channels."
White Horse CoffeeSidney, Australia