CYA is cloud-based software accessible by mobile or web, providing real-time work status and accountability. No tedious set-up required. CYA is ready-to-go for coffee roasters, distributors, multi-unit operators, and service companies. Simply upload your data. We’ll help!
Jan Anderson, President
For over 25 years, Jan has successfully navigated periods of big change and growth in the coffee industry. Prior to joining Premium Quality Consulting, Jan founded and led three start-up companies, including a coffee distribution and service business in New York City and the home espresso machine company FrancisFrancis!
We designed CYA based on 20+ years of experience selling, loaning, servicing, moving, tracking (by spreadsheets and paper) and, if we’re honest, chasing machines. As industry consultants, we confirmed that this was a universal problem in coffee that had direct impact on profitability. For roasters and distributors, equipment assets are the tools that keep the coffee flowing, and typically they are the second largest source of company value. Smart businesses need to do this well. This is the app we wish we had back when we started.
Dan McCloskey, Chief Operations Officer
Creative solutions and customer service are at the center of Dan’s two decades in coffee. Selling coffee, training and creating programming since the mid 1990s, Dan has been involved in just about every scenario, from local sales in small restaurants to global deals with thousands of locations.
We know there is a real need to track assets and service in coffee. We also know that in order for software to be adopted by this industry, it has to work on the industry’s terms. We know first-hand because we’ve been in this business our entire lives. So, we made CYA easy, so people can get control of their machines and get back to building their business.
What Our Clients Think
"We moved from very little visibility, which led us to be constantly reactive, to key data transparency, which allowed us to efficiently manage our teams, predict and control our costs, and communicate important data to the sales teams. CYA even programmed a one-click dispatch for us that takes 1 to 1.5 minutes off 300-400 service dispatches each week."
Taylor FulmerDistributor Technical Team Lead
"We always talk about the need to show our worth to our customers. It’s about accountability. We manage all our PMs and recurring follow ups in CYA so we don’t miss one. If there’s ever a question, we just check the history function. It’s all there.... When you start a new process, it’s always an adjustment for the team. Some people don’t like change. We just had to tell them that we were abandoning the old ways. Interesting, but once they started with CYA they told us that it was easier."
Ivan TomasTechnical Service Manager
“CYA has been vital to the continued growth of Dark Matter Coffee. It has given us the ability to ditch asset spreadsheets, track our gear in the field, and also track the service and maintenance on all of our assets spread over our wholesale network... Great product, great service, great company!”
Dark Matter CoffeeChicago, IL
"We've been using CYA for a year now and what a difference it makes! We know exactly where all our equipment is out in the field, and this helps us expedite service calls from our wholesale partners. In the event that we relocate an item, it's also easily tracked with a quick scan of our CYA tag!"
Atomic Coffee RoastersBoston, MA
"CYA offers a powerful system to streamline our company assets by tracking with a simple app. Their software and ongoing support is taking our service department to a different level."
Omar CoffeeNewington, CT
"CYA software gives us confidence and peace of mind when managing all our machinery, equipment and service across multiple channels."
White Horse CoffeeSidney, Australia